FAQ's

Frequently Asked Questions

  • Where is OLD OX home based?
    • Maricopa, Arizona (the city…not the county)
  • Can anyone purchase an OLD OX shirt?
    • Yes, we have special versions of our logo for those who are NOT an OLD OX. (Those who are related to an OLD OX)
  • Although men over 50 are the typical group who get referred to as an OLD OX…do I have to be a man over 50 to wear an OLD OX shirt?
    • Anyone who feels comfortable wearing an OLD OX shirt is more than welcome to.
    • If you are or have been called an OLD OX at any age…you qualify to wear an OLD OX shirt.
  • I’m NOT old, why should I invest in an OLD OX T-Shirt?
    • It’s not about being old…you’ll always be as young as you think you are. It’s about changing the stereotype of what people think OLD OX is. It’s about celebrating the stage of life we’ve achieved…. And having fun in the process.
  • What is an OX?
    • An ox(plural oxen), is any bovine that is domesticated and trained as a draft (work) animal. 
      • Ranking second in the Chinese zodiac, Ox or Cow is the symbol of diligence in Chinese culture. People under the sign of the Ox are usually hard working, honest, creative, ambitious, cautious, patient and handle things steadily.
    • Where are your shirts printed?
      • Our trusted and preferred provider of the quality merchandise and printing of our products are located In the United States.and they stand behind their work.
    • I have a discount code, how do I use it?
      • If you have a discount code, you will be prompted to enter it on the last page of checkout.
    • Can I check my order history online?
      • Only if you have created an account. Log in to your account (see above question). You will see your previous orders listed under the heading "Account Details and Order History."
    • Can I check status/tracking on an order online?
      • Only if you have created an account. Log in to your account (see above question). You will see your previous orders listed under the heading "Account Details and Order History." The tracking for each order will be listed there.
    • How can I be sure that my credit card transaction is safe and secure?
      • We process credit card purchases through Shopify Payments, a leading online payment gateway. Shopify Paymentsis used on websites around the world. With this system, you can rely on secure credit card transactions. As an added precaution, we do NOT store credit card information. Therefore, for your financial safety, you need to re-enter this information each time you place an order.
    • Will my personal data remain private after I order?
      • Any information you submit is 100% private and confidential and WILL NOT be sold, loaned, or rented to other companies or third parties. WE DO NOT STORE CREDIT CARD INFORMATION. Your trust and confidence is our #1 priority. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we use Shopify Payments to handle all online transactions.
    • What is your return policy?
      • For damaged or defective item, we always take full responsibility and provide a free replacement
      • We do not refund orders for buyer’s remorse or wrong size ordered. Our sizing charts are readily available.  To avoid any incorrect sizing issues the customer is responsible checking the garment size specifications of each product prior to placing the order. See FAQ on sizing and measurement below
    • How can I contact you?
      • For the quickest response, email us at info@oldoxaz.com with your comments, questions or concerns. 
    • Does your apparel come in color combos or sizes not shown on the website?
      • We launched this site with the color combinations and sizes shown on the site. We do have access to additional colors and sizes. Please email us at info@oldoxaz.com if you have a color combo suggestion.
    • Can I add your URL to my website?
      • You certainly can! We appreciate all the linkage you can give us.
    • Is there sales tax?
      • This is a complicated process. We are legally required to charge sales taxes where appropriate.
    • How much does shipping cost?
      • One shirt is approximately $5 to ship. This may increase due to size of the shirt. Each additional shirt is approximately $1...again depending on sizes ordered...Most economical is to order more than 1 shirt. 
    • How do your sizes run?
      • Sizes run based on the type of garment you are ordering. For basic shirts, we often use the Gildan brand. I have found Gildan to be very long lasting shirts...very durable.
    • How measure myself to determine best fit?
      • The size guide provided shows how wide the shirt is on 1 side. If you double this number you will know how big around the shirt is.
        • Measure around our chest and midsection. Use the largest measurement to determine size. Your size should be 2 to 4 inches smaller than the size guide. 
        • At 2 inches you shirt should have a comfortable feel without being snug. At 4 inches you will have a very loose shirt.